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Communication, Negotiation, Conflict Resolution Course (CNCR)

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Price: $165.00
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Course Outline: This course has been designed to help improve written, oral and negotiatiing skills within the construction industry.  (Approximately 6 hours - online, self paced.)


Course Objectives: This course will provide managers with the tools to help them:

  • Define a conflict
  • Identify the stages of conflict
  • Understand the importance of communication
  • Use assertiveness techniques to get their point across
  • Deal with difficult people more effectively
  • Recognize the criteria for an effective negotiator
  • Understand how power can be used/abused in negotiation
  • Identify when to close negotiations


Credits/Certificates:  This course has been accredited by the Canadian Construction Association (CCA) to two (2) credit towards Gold Seal Certification upon successful completion of this course. A final mark of 75% is required in order to receive a certificate of completion.

Within 2 business days, we will send you an email with a PIN to access the online course.
$110.00 plus HST for this course.

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